Terms and Conditions
INDIVIDUAL LESSONS
SCHEDULES
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All of our teachers are active professionals and artists, which means their availability may vary and is subject to change over time to accommodate their evolving schedules and commitments. Feel free to communicate in advance with us your availability so we can suggest a teacher who could maintain a regular time/day slot if that is a priority for you.
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Lessons should be scheduled directly on our website using the calendar that displays each teacher's availability. Students and teachers will still have each other’s contact information to facilitate effective communication for scheduling, sharing learning materials, and handling last-minute updates.
PAYMENT OPTIONS
One-off lesson
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One-off lessons can be booked at any time directly on our booking page and don’t require any commitment. Our cancellation policy still applies.
Pack of 10
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The 10 lessons, paid in advance, must be used within four months of the payment date.
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We can extend the validity of the pack for up to two months, provided we receive at least one month's notice before the pack's expiration. Extensions are granted for reasons such as extended travel or prolonged illness.
Monthly Plan
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The date of your first payment when registering for the monthly plan will serve as your regular billing date each month, with payments being automatically withdrawn on that day.
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The sessions available for booking lessons will be updated each month on this date, based on the plan you selected and the number of sessions included.
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New students commit to a minimum of three months before being able to terminate their monthly plan.
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After three months, any plan can be changed or terminated with 2 months notice.
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A monthly plan can be paused for a month with at least one month's notice. The payment will be suspended and will resume one month later, on the same date as the original payment.
School children and students
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Our individual lesson for school children and students (up to 25 years old) are annual 39-week courses paid in 12 equal monthly installments..
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Additional lessons can be booked during holidays and half-terms if the assigned teacher is available.
CONDITIONS
Late for the lesson
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We kindly ask that students who are running late notify their teacher or the school via WhatsApp as soon as they are aware of the delay.
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Teachers may, at their discretion and only if possible, extend the lesson by up to 15 minutes, but they are not obligated to do so, particularly if it becomes a recurring situation.
Cancellation
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Students can cancel their lesson with more than 48 hours notice. Otherwise, missed classes will not be rescheduled.
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In the case of our teachers not being able to attend a lesson due to an occasional professional reason or illness, the lesson will be rescheduled at a suitable time.
Rescheduling
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Any lessons that need to be made up can be rescheduled either before or after the planned missed lesson. Lessons requiring a makeup session after the cancellation of a monthly plan can be completed within one month from the cancellation date.
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If a student fails to contact their teacher or book any lessons, only one month’s worth of sessions can be made up.
Teacher Substitution
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A substitute teacher may be assigned if the originally assigned teacher is unavailable for an extended but specified period, or if the student and teacher’s schedules no longer align.
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Students are always welcome to contact us for any concerns regarding their teachers.
GROUP LESSONS
SCHEDULES
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Our group lessons follow 12-week terms, starting at the end of January, April, and September, with a regular weekly time slot.
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The number of students in a group class varies depending on the instrument being taught.
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Prospective new students who wish to try before committing to our 3-month term can sign up for a one-time discovery class or a 4-week introductory program.
PAYMENT
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The term fees are to be paid in three equal monthly installments.
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The date of your first payment when registering to our term will serve as a regular billing date each month, with payments being automatically withdrawn on that day.
CONDITIONS
Cancelation
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When a student registers for one of our terms, they commit to the full 3 months. If they choose to discontinue classes midway through the term, a fee of £120 will apply.
Late for the lesson
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Group classes begin promptly and cannot be extended, even if some students are delayed.
Rescheduling
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A lesson can be made up using one of the following three options, but only if it was cancelled with at least 48 hours' notice.
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Different Class
Students can make up a lesson by joining a different class if a spot is available. TSS will notify the student when a spot opens up. We will inform the student about the class level and offer guidance on whether it is suitable for them to join, as we cannot guarantee that the class with the available spot will match the level of the student's original class.
2. 13th catch up lesson
At the end of the 12-week term, a 13th week is scheduled as a catch-up week for students who still need to make up a lesson. If a student has more than one lesson to catch up during this time, we cannot guarantee that all lessons will be rescheduled.
3. Individual Lesson
A missed group class can be made up as an individual lesson for an extra cost of £40 for instrument lessons and £55 for singing lessons.
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In the event that a teacher is unable to teach a class due to an occasional professional reason or illness, the lesson will be rescheduled to a suitable time for the entire class.
Teacher Substitution
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If a teacher is unable to teach for more than 3 weeks, a substitute teacher will be promptly arranged to cover their classes for the duration of the absence.